Domestic S&R Engineer

Key Responsibilities

• Perform routine servicing and maintenance of gas appliances and systems, following industry standards.
• Attend to gas breakdowns, diagnosing faults and implementing effective solutions.
• Execute necessary repairs to ensure reliable gas installations.
• Maintain accurate records of completed work, including service reports and parts usage.
• Provide excellent customer service, effectively communicating with residents.

Key Duties

• Uphold company standards by working efficiently and safely.
• Deliver high-quality service to clients and customers with respect and professionalism.
• Adhere strictly to company procedures and industry regulations, including Gas Safe standards.
• Manage parts ordering and job progression to ensure timely issue resolution.
• Use PDA for part booking and job updates.
• Liaise with residents and clients as necessary, providing updates on job status.
• Ensure PPE and equipment are present, calibrated, and in good order.
• Maintain scheduled appointments and keep clients informed.
• Engage in staff briefings, team meetings, and contribute to company goals.
• Stay current with gas safety legislation and codes of practice.
• Participate in company callout rota.

Skills/Qualifications

• Gas Safe certified in CCN1, CPA1, CENWAT, CKR1, HTR1.
• C&G Energy efficiency qualification.
• NVQ Level 2 or equivalent.
• Strong fault-finding skills and competence in using mobile PDA technology.
• Punctuality, professionalism, and flexibility.

Experience Required

• Proven experience in gas service or maintenance.
• Experience in the social housing or housing association sector.
• UK driving license and DBS clearance required.

Personal Attributes

• Integrity and commitment to knowledge-sharing for the greater good.
• Strong team orientation and dedication to continuous improvement.
• Proactive in taking ownership of responsibilities and supporting others.
• Ambitious, goal-oriented, and committed to personal growth.

What We Offer

• Pension Scheme: Auto-enrolment after probation.
• Overtime Available
• Flexible Annual Leave: Option to buy or sell leave after probation.
• Professional Development: Access to in-house and external training.
• Employee Assistance Programme: 24/7 support.
• Refer a Friend Bonus: Reward scheme for successful referrals.
• 25 days annual leave plus bank holidays

Parking: Available at office locations.