Area Manager

Area Manager

Duties:

• Responsible for customer services including complaint resolution
• Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle
• Attend all contract meetings and report back to the Head of Region
• Monitor parts usage and credit returns to procurement department
• To ensure compliance is met on all contracts
• Responsible for all financial invoicing on time and chargeable works management
• Ensure letter procedure is adhered to and take full responsibility for no access procedure
• Achieving and maintaining 100% compliance on servicing programmes
• Manage key functions and roles within the Region
• Be the main link with our clients in terms of contract management
• Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
• Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
• Assist in the preparation of bidding and contracting for new work
• Heavily involved in recruiting and monitoring probationary periods
• All associated ad-hoc administrative duties

The successful candidate will have:

• Previous Area Manager experience preferably from a social housing/ construction background
• Able to provide a high level of courteous, professional customer service
• Highly proficient in MS Office, in particular Outlook and Excel
• Good written and verbal communication skills
• Flexible attitude with strong organisational skills

Benefits:

• Salary exchange pension
• Employee assistance programme
• 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
• Enhanced family leave (dependent on length of service)