Area Manager
| Job Type | Permanent |
| Location | Dartford |
| Area | Kent, England |
| Sector | Gas Gas - Servicing Gas - BreakdownGas - InstallationsGas - MeteringManagement |
| Salary | £50k-£55k |
| Start Date | |
| Advertiser | Mirai Group |
| Telephone | 01908 612652 |
| Job Ref | AM260 |
| Job Views | 417 |
- Description
The client delivers heating services within the social housing sector across London & the South East. They support work across domestic gas, commercial gas, renewables, and electrical services. They are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Duties
- Responsible for customer services including complaint resolution
- Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.
- Attend all contract meetings and report back to the Head of Region
- Monitor parts usage and credit returns to procurement department
- To ensure compliance is met on all contracts
- Responsible for all financial invoicing on time and chargeable works management
- Ensure letter procedure is adhered to and take full responsibility for no access procedure
- Achieving and maintaining 100% compliance on servicing programmes
- Manage key functions and roles within the Region
- Be the main link with our clients in terms of contract management
- Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
- Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
- Assist in the preparation of bidding and contracting for new work
- Heavily involved in recruiting and monitoring probationary periods
- All associated ad-hoc administrative duties
The successful candidate will have
- Qualified Domestic Gas Engineer (holding current ACS qualification)
- Previous Area Manager experience preferably from a social housing/construction background
- Able to provide a high level of courteous, professional customer service
- Highly proficient in MS Office, in particular Outlook and Excel
- Good written and verbal communication skills
- Flexible attitude with strong organisational skills
What they can offer you
They offer a range of benefits designed to support your lifestyle whilst working for them and outside of work, some of these include:- Competitive salary
- Contributory Pension scheme
- Life assurance
- 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
- Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.
In addition, the role offers:
- Benefits Hub, accessing over 1000’s retail discounts
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family
- Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
- Bike2Work scheme
- Home & Electronics – salary sacrifice purchase scheme