Service and Repair Engineer

All tools. FGA, brand new phone, Laptop, Van Stock all provided

Van suppled with private use – All Vans are automatic

Average of 6-8 jobs a day depending on travel – if a lot of travel is planned then workload is reduced

Day is planned for 10 hours from 8AM – 6PM – engineer leaves home at 8AM and home by 6PM.

Salary covers 8AM – 4:30PM and then from 4:30PM – 6PM is single overtime – They might have work planned between 4:30AM and they might not it varies – If you finish work at 5:30PM then it gets rounded up to 6PM. If they work past 6PM they DO NOT get paid overtime past that.

Engineers expected to be on first job at 9AM – again travel dependant.

Summer roster – Monday – Friday X 3.

Tuesday – Saturday X1. Client can request engineer to work 1 rest day a month if needed. 

Winter Roster – Monday – Friday X 2.

Tuesday – Saturday X2. Client can request engineers to work 2 rest days a month if needed.

No Call outs.

Bonuses

They have two types of bonuses - Capacity Bonus and Efficiency Bonus

Efficiency Bonus

This is made up of first- time fixes and recall percentages.

For example, 95% first time fix and 5% recall would work out to 90% overall efficiency bonus. This is paid monthly but scored daily so room to earn extra money every day.

Capacity Bonus

This is the Daily overtime they can get if they complete work a quicker than the planned time – for example engineer finishes at 4:30 but has been planned finish for 5:30PM then they will get 1 hour overtime.

Perks

Private use of Van

25 days holidays + bank holidays. Engineers would need to work 1 of the 4 main bank holidays – Good Friday, Easter Monday, Boxing Day, New Years Day

Pension – Engineer must pay minimum of 4% and Client pay 5%

Sick Pay – starts after 6 months and goes up with years’ service

3 X life insurance

Health insurance with BUPA

Night time stock replenishment – This happens weekly